privacy-policy-EN 2020-02-11T18:15:12+00:00

Privacy Policy

1. INTRODUCTION

The purpose of the Privacy Policy is to describe how TAMROI platform service, a Globetech corporation (“Company”), collects, uses and shares information about you through our service online interfaces (websites) owned and controlled by us, including the www.tamroi.co.th website ( “The Site”), the TAMROI mobile application (“The App”) and the wireless device ( “The Device”), and together with the App, collectively, (“the Service”). The Company’s Service consists of a wireless device, service, and mobile applications to help parents/guardians to communicate with, monitor, track and locate their children,elderly, person orpets. This is a data driven service. Please read this notice carefully and review our privacy policies to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us or as described at the end of this Policy.

Our Privacy Policy explains:
• How We Use and Share Your Information
• Access to Your Information and Choices
• Security of Your Information
• Consent to Processing of Personal Data in Kingdom of Thailand
• Changes to Our Privacy Policy
• Questions and How to Contact Us

Scope; Third-Party Sites. This Privacy Policy applies only to information we collect at and through the Site and the Service. Our Site may also contain links to third party sites that are not owned or controlled by Company. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

2. INFORMATION THAT WE COLLECT

Information You Provide to Us. We collect information you provide to us, for example when you create or modify your account, register to use our Site or Service, including the Device, request information from us, contact customer support, or otherwise communicate with us. This information may include:

• Name
• Home address
• Work address
• Email address
• Telephone number
• Birth date
• User generated content (blog posts, feedback, comments, photos, videos, messages, social media)
• Wi-Fi access point passwords
• Child’s first name – last name
• Elderly’s first name – last name
• Pet’s name

Information We Collect Through Your Use of our Site and Service
Your Child’s Location Data
When you use the Service, the Device will transmit your child’s / elderly’s / pet’s geolocation information to TAMROI. Parents can use the App to locate, track and monitor their children / elderly / pets by using this geolocation information.

NOSTRA map

  • We use NOSTRA map, a web map service provided by Globetech Co., Ltd (“NOSTRA”) to collect certain information relating to your use of the Site and the Service. NOSTRA map uses “cookies”, which are text files placed on your computer or mobile device, to help Company analyze how users use the Site and the Service.
  • For more information regarding NOSTRA map please visit NOSTRA’s website, and pages that describe NOSTRA map, such as www.nostramap.com
  • Please note that if you choose to opt out, you will continue to see ads on our Site and in the App, but they will not be based on how you browse, shop or otherwise interact with our Site or the Service.
  • Additionally, we use Intercom, an online customer communication platform suite, to collect certain information relating to your use of the Site in order to facilitate our communications with you and other users. For more information regarding Intercom’s services, please visit Intercom’s website, and pages that describe Intercom’s services and information collection practices, such as https://docs.intercom.io/pricing-privacy-and-terms/intercom-inc-privacy-policy.

Information Collected Through Cookies and Similar Technologies
We and our service providers use cookies, web beacons, cache and other technologies to receive and store certain types of information whenever you interact with our Site or the Service through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Site or use the Service again, the cookie allows the Site or the App, as applicable, to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some site or service features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you. (See, “Advertising” below.)

A Special Note about Children Under Age 13
The Device is intended to be worn and used by a child. By providing the Device to a child, you represent and warrant to Company that you are authorized by such child’s parent or guardian to enable and permit Company to operate the Service and collect and use the information from the Device used by the child as stated in this Privacy Policy and the Terms of Service. Location-based information gathered from your child will never be used for marketing purposes.
If we have collected information from your child under the age of 13 with your consent as a parent or guardian, you may Contact Us using the information at the end of this policy in order to: (1) review any of your child’s personal information that we have collected; (2) request we delete some or all of your child’s personal information; and/or (3) refuse to allow further collection or use of your child’s personal information. We will require you to provide us with sufficient identification before providing access to, or acting upon, such personal information. If we are required or authorized by law to do so, we may refuse access or refuse to take such steps. If you wish to prevent collection of your child’s personal information through use of the Service, you must prevent your child from using the Device.
If we learn that we have collected personal information from a child under the age of 13 without consent from such child’s parent or guardian, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13 without such verifiable consent, please Contact Us using the information provided below.

3. HOW WE USE AND SHARE YOUR INFORMATION

Information Usage and Third-Party Sharing: We will only use your information in a manner consistent with this Privacy Policy, unless you have specifically consented to another type of use, either at the time such information is collected or through some other form of consent from you or notification to you. Personal information and location-based information is treated as sensitive information by Company and are subject to a heightened standard for sharing, as opposed to non-personal or de-identified information which may be shared with any number of parties. Personal information about children, including location-based information, will never be sold or shared with independent third parties for marketing purposes.

We may use your information to:
• respond to your inquiries or requests;
• register your user account;
• send you information about the Service or our products (such as maintenance or security information, promotional materials, surveys, or other advertisements about the Service or products);
• comply with applicable law or legal process;
• provide to a third party for their own use, such as marketing, but only if you have specifically opted-in to such third party sharing;
• investigate suspected fraud, harassment, danger to persons or property or other violations of any law, rule or regulation, or the terms or policies for the Service or our business partners;
• share with law enforcement and other parties trying to locate a lost child;
• develop and enhance our own data, such as through tracking the location of your Device, provided that any disclosures of such data does not specifically identify you, your Device or your specific location;
• share non-personal or de-identified information with any number of parties, including analytics companies, technology providers and other business partners; or
• combine it with data from other sources outside of your use of the Service, such as data obtained from radio frequency technologies within range of your Device.

Additional Sharing with Third Parties. We may provide information to third party vendors and subcontractors that help us operate and manage our Site, process orders, and fulfill and deliver products and the Service that you purchase from us. These vendors and subcontractors will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections, including obligations of confidentiality, to limit their use of that information to helping us provide the service.
We may also share your personal information with third parties who may contact you about our products and services that may be of interest to you. As stated above, location-based information gathered from your child will never be used for marketing purposes.

Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Company when we have your consent to do so.
Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
• Enforce applicable Terms of Use and Terms of Service, including investigation of potential violations.
• Detect, prevent, or otherwise address fraud, security or technical issues.
• Protect against harm to the rights, property or safety of Company, our users, customers or the public as required or permitted by law.

Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business, the Site or the Service to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.
Auto Deletion of Data: We may automatically delete data from a Device in connection with a returned or terminated account or device, or as necessary to protect against unauthorized access to the data.
Data Retention: We may retain your information for as long as we feel that there is a business need or benefit to do so. This will include retaining location-based information.
Data Access: Data collected through use of the Device and/or the App, including location information, frequency of use and emergency contact information is generally not available to customers for their own, direct access.

4. ACCESS TO YOUR INFORMATION AND CHOICES

You can access and update certain information we have relating to your online account by signing into your account and going to the “Account Management” website portal here. If you have questions about personal information we have about you or need to update your information, you can Contact Us. You can opt-out of receiving marketing and promotional emails from Company by clicking Unsubscribe here or by using the opt-out or unsubscribe feature contained in the emails. Deactivating your child’s account is always possible by contacting Customer Care through our phone number, online through chat or by sending an email to nostrahotline@cdg.co.th

5. SECURITY OF YOUR INFORMATION

We recommend you update the firmware whenever you receive the update notification from us in order to mitigate the risk of transferring, accessing, and using your information.

However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site or the App are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

6. CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page.

7. QUESTIONS AND HOW TO CONTACT US

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please Contact Us by Thailand postal mail at the following address:

Contact Us

GlobeTech Company Limited
Address: 16 fl. Sathorn Thani Tower, 92/44 North Sathorn Rd., Silom, Bangrak, Bangkok 10500
Phone: 02-266-9940
Email: nostrahotline@cdg.co.th
Website: www.tamroi.co.th